How to Contact H&R Block Customer Service by Phone

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Below are H&R Block contact details for taxpayers who would like to get in touch with customer service by phone. Luckily, there is only one number you need to write down: 1-800-472-5625. The following are your options:

  • Press 0 to speak to a customer service representative.
  • Press 1 to locate a tax office, make an appointment, or get office hours.
  • Press 2 for assistance with one of the do-it-yourself tax products, H&R Block at Home software or online.
  • Press 8 for Spanish (para sericio en Espanol, selecciona 8).

When you listen to the above options twice without selecting any, you will hear:

  • Press 1 for assistance with your H&R Block Emerald Card

Perhaps not every inquiry can be handled over the phone, by you should receive assistance when calling regarding the following topics:

  • New 2014 Software for tax year 2013.
  • Prior Year’s Software.
  • Online Tax Software Questions.
  • Tax Software Updates.
  • Install Software on Another Computer.
  • CD Received in Mail (FAQs).
  • Online (Internet) Products.
  • Tax Software (Computer) Products.
  • Audit services that you may require.

How to contact H&R Block in Canada

The options available to Canada taxpayers are:

  • Office locations 1-800-472-5625.
  • General support 1-800-561-2154 Mon-Fri 7AM-5PM (MT).
  • Tax training school 1-877-32BLOCK (322-5625).

You can also email your questions, concerns, or comments by using this H&R Block form.

Hours of operations

As always there are blackouts and you will find it challenging to speak to someone, especially after April 15. Nevertheless, help is still available; general hours of operations for H&R Block are 7:00 AM – 7:00 PM CST Monday through Friday, Closed on all Saturdays & Sundays.

  1. February 4, 2014


    I found out today that instead of putting in $6,500 in “deductions”, the preparer only put $500.00 and I ended up paying back $1300 to Feds. I don’t think that it was ever double checked… first time in 31 yrs of dealing with H&R Block that I had to pay extra.

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